Explore Zap Refund and Cancellation Policy

Welcome to Explore Zap, your premier partner in discovering the wonders of the world. As a subsidiary of ORION TECHNO AGR PRIVATE LIMITED, we are committed to ensuring a seamless and enjoyable experience for all our customers. Our Refund and Cancellation Policy is designed to be straightforward and customer-friendly, reflecting our dedication to transparency and satisfaction. This policy serves as a guide for our customers on how to cancel bookings or request refunds for tours, accommodations, and other travel-related products.

1. Refund Eligibility, Timeframes, and Process

Eligibility

Refunds are eligible for bookings cancelled within the timeframe specified for each service.

Services marked as non-refundable/non-cancellable at the time of booking are not eligible for refunds.

In cases of service inadequacy or failure to deliver as promised, refunds may be considered.

Timeframes

Cancellation requests must be made immediately after placing the order for processing.

For services that allow cancellations, the request must be made at least 48 hours before the service commencement for a full refund.

Refunds, when approved, will be processed within 6-8 business days.

Process

To request a refund or cancellation, contact our Customer Service team via our website, email, or phone.

Provide all necessary booking details and the reason for cancellation.

Our team will review your request and inform you of the decision.

2. Non-refundable/Non-cancellable Products or Services

In alignment with our commitment to providing clear and transparent policies, we want to ensure our customers understand which offerings are non-refundable and non-cancellable. This policy mirrors industry standards, drawing inspiration from renowned travel agencies such as MakeMyTrip.

(I) Special Promotional Offers: Any bookings made under special promotions, flash sales, or exclusive deals are non-refundable and non-cancellable. These offers often come at significantly reduced prices, and as part of the terms and conditions, they cannot be cancelled once booked.

(II) Last-Minute Deals: Reservations made through last-minute deals, intended for immediate travel or stay, are non-refundable and non-cancellable. Given the nature of these deals, they are designed for travellers who are certain of their plans and do not accommodate changes or cancellations.

By booking these specific products or services, customers agree to these terms, acknowledging the exceptional value these offers provide in exchange for flexibility. We encourage our customers to review their travel plans carefully before making such bookings to ensure their arrangements align with their expectations and travel schedules.

3. Cancellation Procedures, Fees, and Requirements

Inspired by the streamlined and customer-focused cancellation policies of platforms like MakeMyTrip, Explore Zap has tailored its procedures to ensure a smooth and hassle-free process for cancelling digital travel services.

Procedures
  • To initiate a cancellation, please reach out to our Customer Service team without delay. This can be done through our website, email, or by phone.
  • You will need to provide your booking reference number and personal identification details to help us quickly process your request.
Fees
  • Cancellations made within the permissible timeframe, as outlined at the time of booking, will typically not incur a charge.
  • For cancellations beyond this period, a nominal fee may apply. This fee is necessary to cover the costs incurred in the reservation process and will be clearly stated during the booking phase.
Requirements
  • Notify our team immediately once you decide to cancel, to maximise your chances of a penalty-free cancellation.
  • Ensure compliance with the specific cancellation timeframes and conditions provided at the time of your booking.

At Explore Zap, we understand that plans can change, and we aim to be as accommodating as possible within our policy framework. Our team is here to support you in managing your bookings and ensuring your travel experiences are nothing short of extraordinary. For further assistance or to request a cancellation/refund, please reach out to our Customer Service team.

Thank you for choosing Explore Zap for your travel adventures. We look forward to serving you and making your travels memorable and hassle-free.